Student and Administration Services

The Student and Administration Services department is there to assist students in various capacities, from the time they enter Raffles College of Higher Education (RCHE) to the time they graduate.

The professional staff are there to help students overcome any obstacles in their path to a great education.

  • Career counseling services,
  • Assistance in immigration services,
  • Issuing of student passes,
  • Issuing of transcripts and certificates
  • Grievances Procedures
  • Raffles College Counselling Services (RCCS)
  • Raffles Chaplaincy

OPENING HOURS OF THE COLLEGE

Mondays to Fridays
9:00am to 6:00pm

Saturdays
9:00am to 1:00pm


CONTACT US

+65 6338 5288
+65 6338 5167
Raffles Education Square, 51 Merchant Road, Singapore 058283
Singapore@StudyatRaffles.com

GRIEVANCES PROCEDURES

For detailed explanation of Students' Complaints & Grievance Procedures, please refer to RCHE Student Handbook Section 9.6


1 • Student approaches the Student and Administration Services (SAS) counter to lodge complaint(s)
 
2 • Student has to submit complaint(s) to Student and Administration Services (SAS) counter
 
3 • Acknowledgement of complaints(s) by Student and Administration Services (SAS) department
 
4 • Consultation/Investigation by Student and Administration Services (SAS) Manager and/or Programme Director and/or College Director/Academic Director
 
5 • Student and Administration Services (SAS) Department to get back to student with resolution within 21 working days. Student not satisfied with the resolution must appeal within 10 days and a second consultation has to be done
 
6 • If student is still not satisfied with the new resolution(s), he/she may approach the Committee of Private Education and/or Singapore mediation Centre and/or Singapore Institute of Arbitrators for resolution(s)
 

RAFFLES COLLEGE COUNSELLING SERVICES

RCHE introduced a service specially arranged for students, the Raffles College Counselling Service (RCCS) in January 2011. This free and fully confidential service, available to all students, is provided to help address personal or emotional issues that may hinder a student’s academic and personal development.

This service is strictly confidential, between only the student and the counsellor. The confidentiality of all records and other medical information about students is protected to the full extent of the law and follows the ethical pracFce guidelines of the Singapore Psychological Society.

HOW TO MAKE AN APPOINTMENT

  1. Walk in the Counselling Room A105 every Monday and Wednesday, from 3.30pm to 5pm, and every Friday from 12.30pm to 2pm.
  2. Email: talk2me@Raffles-College.edu.sg

RAFFLES CHAPLAINCY

The Chaplain’s aim is to contribute to an environment which supports mutual respect, self esteem, and the appropriate pursuit of personal work and study goals for the good of the whole person.

The objective is to provide pastoral care and emotional support for our staff and our students.

CONTACT DETAILS

Chaplain : Laurence LIM
Email: LaurenceLIM@Raffles-Education-Corporation.com
Telephone: +65 6338-5288 ext 919
In Office : Tuesdays, Thursdays and Fridays

SERVICES AVAILABLE AND FEES APPLICABLE

Important:

  1. This fee is correct as at 10 July 2017 and prevailing GST applies, unless otherwise specified.
  2. The fee will be revised from time to time without prior notice.
  3. Please obtain the latest fee from the Student Services Department or RCHE’s Student Handbook or website for updated information.
ADMINISTRATION FEE
Deferment S$200
Transfer of Course S$200
Inter-School Transfer Fee S$300
Intention to Withdraw from Course S$200
Additional Module S$100
Retaking of Module S$25.00 X (no. of learning hours for the module) + (GST)
Module Withdrawal S$100 (by Week 2)
Re-sit of Examination / Re-submission S$150
Request for Justification of Marks Fee S$50
Re-issue of Transcript / Letter of Certification S$50
Re-issue of Student Identification Card (Student ID) S$50
Re-set of Student Portal / Email Password Fee S$5
RENEWAL OF STUDENT PASS PROCESSING FEE
Payable to ICA S$30 (no GST)
Payable to College S$23.50

RENTAL OF LOCKER FEE
Deposit S$20 (Refundable upon return of locker key)
Rental of Locker S$50 per year
Loan of Locker S$1 per day
Loss of Locker Key S$1 per day
Late Payment Charge S$50 per week

1 Miscellaneous Fees refer to any non-compulsory and non-standard fees which the student will pay only when necessary or applicable. Such fees are normally collected on an ad-hoc basis by the PEI when the need arises.

LEARNING INFRASTRUCTURE

FACILITIES QUANTITY MAX CAPACITY
Seminar Rooms 2 50 pax
Academic Classrooms 18 40 pax
Dance Studio 1 15 pax
Design Studios 22 25 pax
Student Counselling Room 1 10 pax
Computer Labs 4 20 pax
Digital Media Lab 1 20 pax
Student Consultation Rooms 3 6 pax
Post Graduate Studio 1 20 pax

STUDENT-TEACHER RATIO

1 teacher : 25 students for studio-based learning
1 teacher : 40 students for tutorial-based learning

STATE-OF-THE-ART SECURITY SYSTEM

To tighten the security of the campus and track students’ attendance accurately, Raffles Singapore deployed the latest facial recognition system based on the biometrics technology, typically used only in secured industrial or defence sectors, in our Singapore campus.

By implementing such security feature, Raffles Singapore further ensures the safety of all students by denying unauthorised entry into the campus and also motivates our students to attain good attendance.

The implementation of this system in Raffles Singapore campus was recognised by the Business Initiative Directions (B.I.D.) for our commitment to Quality, Leadership, Technology and Innovation. Raffles was awarded the International Star Award for Quality (ISAQ) in the Gold Category at the International B.I.D. Quality Convention held at the InterContinental Geneva Convention Hall in Switzerland on 21 September 2014.

CAMPUS FACILITIES

LIBRARY COLLECTION

The library brings in books by world-renowned authors and useful reference materials by contemporary practitioners, as well as publications featuring Raffles’ graduates. The library also subscribes to monthly magazines and journals on topics such as design, business, psychology, and infocomm security, to keep students abreast of current industry developments.

The library also has an extensive collection of audio-visual materials that are updated regularly so that students can have access to the latest popular films, art-house productions, international fashion shows and even graduation shows organised by their peers.


OPENING HOURS OF THE LIBRARY

Mondays to Fridays
9:00am to 6:00pm

Saturdays
9:00am to 1:00pm

COMPUTER AND INTERNET ACCESS

Students enjoy free access to computers and wireless internet which enables them to obtain resources online anytime and anywhere on campus.


ONLINE DATABASES


PHOTOCOPYING SERVICES

Students can photocopy library materials or print their assignments at our professional printing centre managed by Raffles.

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